Payment & Privacy Policy

Saida Mia Kitchen

Our website address is: https://saidamiakitchen.com.

Payment Policy & Shipping

Accepted Methods of Payment
Stripe
Credit Card (Visa, Master Card, American Express)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded. 

Shipping

Orders up to £10 – Shipping costs £6
Orders £10 – £25 – Shipping costs £4.50
Orders over £25 – Free Shipping

Terms and Conditions

Company Name; Saida Mia LTD, Registration Number: 10856148

Ordering & Dispatch 
As many of our products are made in small batches and often to order please allow up to 4 days from ordering for us to dispatch your goods, although we will always aim to get it to you sooner! 

Terms of placing order
The Customer is responsible for ensuring that the terms of any order are complete and accurate.
By ordering any products from Saida Mia Kitchen, the following must be provided by the customer:
– Your address, including the postcode of the billing address associated with the payment card.
– Your home telephone number this is requirement of the courier company that we must have the telephone number at the delivery address.
– Your email address, so we can supply you with important information such as your order confirmation and changes to the Saida Mia LTD Delivery Service. Saida Mia LTD only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent.

Delivery

All orders are sent by courier. If there is nobody in to sign for the goods a card will be left with details of the local courier who will be able to arrange a convenient time for re-delivery. If you have special delivery instructions, please advise us at the time of ordering.

If no special instructions are added during the delivery details of the order process, as the customer you are agreeing to sign for the delivery. Please note we cannot accept responsibility for addresses provided incorrectly.

Returns, refunds and Exchange Policy

Credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should contact us within 2 working days.

How To Return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase. 

  • Please email hello@saidamiakitchen.com to request a refund and we will assign you a tracking number. 
  • Mail your returned item to:
  • Saida Mia LTD, 35 Fourth Avenue, London W10 4QP 
  • Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Items can not be returned if they have been opened.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Privacy Policy

What personal data we collect and why we collect it

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address / Mobile Number
Credit Card Information

Your information is only used to fulfil your order. We do not sell or redistribute your information to anyone.

Card Payment

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection and PCI compliance. In plain English … this means that your payment details are as secure as they possibly can be when you make a purchase from us – Saida Mia LTD does not store any payment details. 

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address / Mobile Number
Credit Card Information

Your information is only used to fulfil your order. We do not sell or redistribute your information to anyone.

Saida Mia Kitchen takes your privacy seriously and will only use your personal information to send you relevant information via emails and newsletters if you are a subscriber to our newsletter

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

  • name
  • email

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We will not share your data with any third parties*

* Analytics information:

We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact

hello@saidamiakitchen